SOOP Theatre Cancellation / Make-Up / Credit / Refund Policies
Cancelled or Rescheduled Events / Rehearsals / Performances
There are no refunds or credits for Workshops, rehearsals, performances, or events that need to be cancelled or rescheduled, due to inclement weather, venue conflicts, staff changes or other reasons.
Voice / Piano / Coaching: Tuition
No refund or credit issued for any reason.
*Voice / Piano / Coaching: Make-ups
There is a 24 hour cancellation policy in order to be eligible for a make-up on ALL lessons. If you are a “Pay as you Go” or “Trimester” student and cancel later than 24 hours before your scheduled lesson OR do not show, you will have no chance for a make-up. If you are a “Trimester” student and cancel in the appropriate time-frame, we will do our best to help you schedule a make-up as/should slots become available. *(Please be aware that SOOP does NOT guarantee make-up lessons, carry over make-up lessons into the next trimester OR refund money for any missed lessons. SOOP reserves the right to add / make changes in teaching staff as deemed necessary, without option for refund because of said change)
Workshop / Class: Tuition
Workshop / Class: Make-ups
If, during a Workshop cycle, it becomes necessary to cancel a single class for any reason, a make-up for that single class will be offered based on availability of space and at the discretion of the staff. There is no make-up for any individual student missing a class that took place in its allotted time slot, no matter the reason.