SOOP Theatre Cancellation / Make-Up / Credit / Refund Policies

Cancelled or Rescheduled Events / Rehearsals / Performances

There are no refunds or credits for Workshops, rehearsals, performances, or events that need to be cancelled or rescheduled, due to inclement weather, venue conflicts, staff changes or other reasons.

Voice / Piano / Coaching: Tuition

No refund or credit issued for any reason.

*Voice / Piano / Coaching: Make-ups

There is a 24 hour cancellation policy in order to be eligible for a make-up on ALL lessons. If you are a “Pay as you Go” or “Trimester” student and cancel later than 24 hours before your scheduled lesson OR do not show, you will have no chance for a make-up. If you are a “Trimester” student and cancel in the appropriate time-frame, we will do our best to help you schedule a make-up as/should slots become available. *(Please be aware that SOOP does NOT guarantee make-up lessons, carry over make-up lessons into the next trimester OR refund money for any missed lessons.  SOOP reserves the right to add / make changes in teaching staff as deemed necessary, without option for refund because of said change)

Workshop / Class:  Tuition

No refund or credit issued for any reason.

Workshop / Class:  Make-ups

If, during a Workshop cycle, it becomes necessary to cancel a single class for any reason, a make-up for that single class will be offered based on availability of space and at the discretion of the staff.  There is no make-up for any individual student missing a class that took place in its allotted time slot, no matter the reason.

Main Stage: Tuition

No refund or credit issued for any reason.

Main Stage Tickets (STAR and Acting Company)

ALL ticket sales are final and non-refundable.  An exchange may be made through our ticket agency up to 24 hours before the date of performance on your original ticket purchase – once the date of performance on your original purchase has passed, no exchanges will be accepted.