SOOP Theatre Cancellation / Make-Up / Credit / Refund Policies

*Voice / Piano / College Prep Coaching Tuition

Because our program is in such high demand, ALL students who are registered for a trimester slot are obligated for said ten week period with no opportunity for refund or cancellation of that trimester commitment!  Once registered, we have a 24 hour cancellation policy on ALL lessons. If you are a “Pay as you Go” or “Trimester” student and cancel later than 24 hours before your scheduled lesson OR do not show, you will remain charged for that lesson with no chance for a make-up. If you are a “Trimester” student and cancel in the appropriate time-frame, we will do our best to help you schedule a make-up as/should slots become available. *(Please be aware that SOOP does NOT guarantee make-up lessons, carry over make-up lessons into the next trimester OR refund money for any missed lessons.  SOOP reserves the right to add / make changes in teaching staff as deemed necessary, without option for refund because of said change)

Workshop / Class Tuition

Full refund, minus service charge, will be issued if canceling before program begins.
After week one (first class), a full credit will be issued.
After week two (second class), no refund/credit issued.

Main Stage Tuition

A full refund minus service charges will be issued before rehearsals begin ONLY if a replacement actor can be found.
No refund/credit issued once rehearsals have started.

Main Stage Tickets (STAR and Acting Company)

ALL ticket sales are final and non-refundable.  An exchange may be made through our ticket agency up to 24 hours before the date of performance on your original ticket purchase – once the date of performance on your original purchase has passed, no exchanges will be accepted.